Tenants report in 30 seconds. No app. No login. Just a QR code.

Why tenant maintenance apps go unused

The industry's answer to tenant requests is a portal: download our app, create an account, verify your email, remember a password you'll use twice a year. Tenants won't do it, and who can blame them. So they do what's easy instead: they call you, text you, or stop the super in the hallway. The request lives wherever it landed, and the leak that "someone mentioned last month" is now a ceiling repair.

How the QR portal works

1. A QR sign goes up in the building. Lobby, laundry room, mail area: each code is tied to that building.
2. The tenant scans it with their phone camera. A simple report form opens in the browser. No download, no account, no password. Tenants are the one group in RQ200 that never logs in.
3. They describe the problem and add a photo or short video. The whole thing takes about 30 seconds. A picture of the leak beats three paragraphs about it.
4. The request lands in your triage inbox, already tied to the right building, next to everything else that came in.
5. You convert it into a tracked job. Assign a contractor and set the priority. Because the job carries the unit and tenant contact, the contractor arranges the visit with the tenant directly. You never play telephone.

One inbox for every way requests arrive

QR reports aren't the only door in. The same triage inbox catches:

• Straight from AppFolio. AppFolio work orders file themselves automatically, with the work-order number, priority, tenant, and unit included (how RQ200 works with AppFolio). Emails from any other source get matched to the building and unit, and held for triage when they can't be.
• Phone calls and hallway conversations. You create the job yourself and it's in the same system as everything else.

The point of one inbox: nothing has a chance to live only in your voicemail or a sticky note. Every request either becomes a tracked job or gets dismissed on purpose. There's no third state where it just fades.

What happens after the report

The request is the first step of a loop that ends with proof, not a promise. Once you convert it to a job, the contractor acknowledges it, and the work closes with photos you review: the full work-order loop. The tenant's original report, the photos they attached, and the contractor's finished-work photos all end up on one record for that unit.

So when the same tenant says "I reported this months ago," you can look, because it's written down. And when they didn't, you know that too.

Faster reporting also means smaller repairs. A drip reported in week one is a washer; the same drip mentioned in passing two months later is a cabinet floor. Every barrier you remove from reporting moves problems toward the cheap end of that line.

Side by side

Common questions